Do you cover Customs & Duties?Updated 4 days ago
Destination | Customs & Duties | How to Pay |
|---|---|---|
USA* | Subject to additional fees | Fees will be calculated & charged at checkout |
Canada | Subject to additional fees | Pay on arrival |
Australia | Fees apply to orders over $1000 AUD (approx $700 USD)** | Pay on arrival |
New Zealand | Fees apply to orders over $1000 NZD (approx $590 USD)** | Pay on arrival |
Japan/Singapore/South Korea | Subject to additional fees | Fees will be calculated & charged at checkout |
ROW | Subject to additional fees | Pay on arrival |
EU | We cover all taxes and duties | NA |
*US customers can shop without duties at us.pand.co
**Accurate at time of publishing
- Fees Are Not Included: Your order total at checkout does not include any potential customs duties, import taxes, or local handling fees unless stated above.
- Who Collects These Fees? These charges are set and collected by your country's local customs authority. We have no control over these fees and cannot predict what they will be.
- Why Am I Being Charged? These fees are a standard government tax on imported goods. Policies, tax rates, and thresholds vary widely from country to country.
- How Do I Pay? Once your package arrives in your country, your local customs office or the shipping courier will contact you directly usually via email or text with instructions on how to pay.
- What Happens If I Don't Pay? Your package will not be released for delivery until the fees are paid. If they remain unpaid, the package will typically be returned to us or abandoned.
How can I estimate the cost?
To get an accurate estimate of potential charges before you order, we strongly recommend using an online import duty calculator for your specific country or contacting your local customs office directly.