Can I cancel/amend/change my order?Updated 2 months ago
Can I cancel my order?
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched.
All order cancellations must be sent to [email protected] quoting your name and order number and we will do our utmost to process the cancellation before the order is fulfilled and action your refund. However, if your order has been dispatched, you will need to return the order to us at your own expense.
If we are able to refund your order in time please allow up to 5 working days for the funds to return to your account.
Can I change the shipping address?
Our warehouse aims to process and dispatch orders as soon as possible, so we can't always make any changes to the shipping address.
However, if your order has not been dispatched, please get in touch via email or live chat as soon as possible with the correct address and we'll try our best to get the address changed for you. Please note we cannot guarantee the address will be amended.
If your order has been dispatched, we cannot make any changes to the shipping address until it arrives back at our warehouse. Your order will be returned to us after an attempted delivery, at this point we will then be able to arrange for it to be reshipped to the correct address.
If there was an error, you may have to pay an additional shipping charge to have this reshipped out to you.
Can I amend/change my order?
We try to dispatch your orders as fast as possible at our warehouse meaning once an order is placed we can rarely catch it fast enough to amend it!
This means we cannot remove items, change items, add items or combine orders.
The sooner you contact us the more likely we can cancel or amend your order!
If we are unable to stop your order for amending you will need to return any unwanted goods at your own expense for a refund or exchange or place an additional order for anything you forgot to add.