Returns PolicyUpdated 16 days ago
We offer a 45-day return policy. We have opted for this to ensure our international customers have time to return their goods but keep emissions down with unnecessary & excessive returns.
Any orders returned after this time period will not be eligible for a refund.
Please include your Returns Slip or Packing sheet within your returns parcel. If you no longer have this, you will need to fill in a Returns Form (See below).
Returning an unwanted item
We have partnered with Reveni to make returns as easy and simple as possible.
Simply head to https://returns.reveni.io/p-co
You can return your unwanted item to us and either opt for a refund to your original payment method or Store Credit with up to an extra +5% on your return.
Please be advised your refund will be received once your return is accepted, this process may take up to 14 days.
If you opt for Store Credit once your return is accepted a Gift Card will be sent to you to shop at our store again.
Need help using our returns portal? Please click here.
If you decide to opt for an exchange
We now offer instant exchanges for UK & EU customers. If your item is the incorrect size you can get your new item sent out straight away before you send off your unwanted item, so you won’t have to wait to get the right item.
Return costs
Please be advised that any cost to return your goods must be covered by the customer.
For more information on returns cost please click here.
We would advise that all customers opt for a tracked method of return as we cannot be responsible for parcels lost in transit.
Faulty or damaged goods
If your item has arrived faulty or damaged, please reach out to our team via our Contact Form before processing your return, and we'll get back to you as soon as possible.
Returned products must be unworn and unwashed.
We will not accept any returned products that show any signs of having been worn or washed, including where the products are stained or otherwise marked or damaged.
If a product is returned to us that has been worn, used, damaged or is in an otherwise unsellable condition we reserve the right to refuse your refund.
In addition to this you may incur a £6 / $10 administration fee for the return of the goods.
Terms & Conditions
1. Our returns address is: P&Co Clothing Returns Department, FedEx Cross Border, Anton House, Christy Way, Basildon, Essex, SS15 6TR.
2. Items that are returned and are no longer in their original condition are not eligible for a refund.
3. Discounted items where you applied a code at checkout are eligible for the full 45-day returns policy as normal.
4. Items purchased as part of an offer, for instance, “buy 2 get 1 free” or “buy 3 or more t-shirts to get 25% off” must be returned in full to be eligible for a full refund.
5. Refunds for items purchased through a Gift Card will be processed back to the gift card code to be used again.
6. Items purchased from our warehouse sample sales are non-refundable.
7. All P&Co Custom orders are final and non-refundable. This is due to the custom nature of the product as it has been made to order.
8. We are always here to answer any questions regarding our products or your purchase. If you have any further questions regarding your order please contact us here.
Returns Form
If you need access to a returns slip to fill out, you can find this below.