There's something missing from my order!

We are very sorry! All items are scanned several times to complete your order before leaving our warehouse so this is extremely rare!

If there's an item missing from your order please contact us via our Contact Form or directly at [email protected] with your name and order number so we can rectify this mistake as quickly as possible.

I have received a faulty item

We are very sorry to hear you have received a faulty item!

Before you go ahead and return it to us we could save you the hassle! Please send your order number, a description and photo of the fault on the item to [email protected] so we can rectify this issue for you ASAP!

We keep records of any and all faulty items on file so we can work to avoid these issues in future with our factories. Quality is of great importance to P&Co and we strive for the best!

I have received the wrong item

If you have received an incorrect item please contact us using the contact form or directly at [email protected]. Please provide the following information.

Order reference
Item name/sku ordered but not received
Item name/sku received incorrectly

We will ensure this gets rectified as soon as possible!

The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you.

There's something wrong with my order!Updated 2 months ago