Why are instant exchanges not available to me?Updated 6 days ago

We’ve partnered with Reveni to bring you a faster, more convenient return experience through Instant Exchanges. This means you can get your new item right away, no need to wait until your return reaches us. It’s our way of making things a little easier and showing our appreciation for shopping with us.

Please note that Instant Exchanges however are offered as a perk and a gesture of goodwill.

While we aim to provide this benefit as often as possible, Reveni reserves the right to decline an Instant Exchange at any time and for any reason, without the need to provide an explanation.

If an Instant Exchange isn't available, don’t worry - your return will still be processed as normal once we receive your item.

Thanks for your understanding, and as always, we’re here if you have any questions!