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FAQ

Can I cancel my order?

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. All order cancellations must be sent to us

What payment methods do you accept?

We accept most major credit or debit cards, these include Visa Visa electro Master Card UK Maestro Paypal Apple Pay Google Pay Amazon Pay American Express Clearpay - Pay in 4 Klarna - Pay in 3 Klarna - Pay in 30 days Sezzle - Pay in 4 (US store only

Can I change the shipping address?

Our warehouse aims to process and dispatch orders as soon as possible, so we can't always make any changes to the shipping address.  However, if your order has not been dispatched, please get in touch as soon as possible with the correct address and

Can I amend/change my order?

We try to dispatch your orders as fast as possible at our warehouse meaning once an order is placed its extremely rare we can catch it fast enough to amend it! This means we cannot remove items, change items, add items or combine orders. The sooner y

Why has my card has been declined at checkout?

This isn't us, we promise!...  All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immedi

What currencies do you trade in?

We now trade in the following currencies:GBP - United KingdomEUR - European Union, and other European territoriesUSD - United States, and other international territories such as AsiaCAD - CanadaAUS - Australia. Please ensure you select the correct lo